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Download the latest Genius Hub App

The latest Genius Hub App is available in BETA

We’ve been busy during the lockdown to bring you some new features in the app ready for the next heating season. We’ve been sure to get all of this released in plenty of time too, so you can get used to the new features before you actually need them.

Keep an eye on the AppStore or Google Play as we’ll be doing a staged rollout over July. Like always once your app is updated you’ll see a notification when you next log in reminding you to upgrade your Genius Hub to the latest firmware, to get all of the new features.

If you’re lucky enough to be one of our registered ‘Beta Testers’ then check out your TestFlight or Google Play now as you’ll already have access to the new app.

In this release we’ve made some significant updates to the doctor. This is to help you fix minor issues with your system much more easily. We run analytics on the support requests that we get through the winter and we’ve created help videos for all of the most frequently asked questions, now we’ve built these into the new app doctor too. When you are in the app doctor you will see videos stepping you through the process, from helping you to add new devices to your Genius Hub to helping you remove a stubborn Genius Radiator Valve from a radiator.

We also have support for some new devices too. The first is our new Genius Motion Sensor for more discrete occupancy detection in rooms where you don’t want to add a Genius Room Sensor, second is our new Genius Electric Relay which can be hidden behind a switch or spur to interrupt the electricity supply to something like a light or small heater. More details of this electric relay to follow in July once it has been fully released on our platform.

Don’t forget your Genius Hub is fully compatible with Amazon Alexa now and you need the hub firmware 5.3.6 or later for this to work. You will see the update appear within your app if you don’t have the latest firmware on your Genius Hub.

As always we’re not stopping there and for a full list of what we’re working on short and long term please see our R&D roadmap and our change log

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Save energy and staying safe

Save energy and staying safe

So, we’ve been thinking, as the weather warms up this is the time of year when heating get’s turned off for the summer, and we find customers who don’t want to touch their heating during the winter spring into action just like the wildlife outside. They place orders for the control of their home that they’ve been considering for the last few months, knowing that they can safely install the system now the heating is off, and they have plenty of time to get used to the system and address any teething issues before the next winter.

We assume that in many cases these customers are likely not to need to get the system installed as soon as possible, because the heating is potentially off for the summer, and given the continued coronavirus risk in the UK, we have a plan to help those customers and hopefully our fellow key workers.

We have none of our staff furloughed – most are home working, and we have strict measures in place for specific members who are allowed into the office and warehouse, in order to help protect our staff, their family’s, our couriers (DPD), as well as the wider community.

If you are not in a rush to receive your system but want to know that it is all taken care of, we will only take a 50% deposit now to lock in your order and design of your system. We will then bunch up the shipments of full systems, so they go as one group with the extra kit orders, rather than having to have DPD make collections every day for the many shipments we send out each week.

So, if this appeals to you, you can now request in an email to enquiry@geniushub.co.uk before you place an order with us, to delay the building and shipment of your system if you wish to. You then know that you are doing all that you can to keep the country safe and also reduce your home’s energy consumption.

We calculate this will reduce the numbers of staff required to visit the office & warehouse, particularly those dependent on public transport, so it places less strain on the public transport infrastructure and reduces transmission risks. We appreciate that the lockdown is being lifted bit by bit, but are still looking at ways that we can help all of the key workers out there stay as safe as possible.

In your email to us you can specify with us when you want to have your system delivered to you, and we will choose the weekly delivery slot most appropriate for you and this will be delivered when the remaining 50% is paid, spreading the cost of your system, reducing the strain on the countries infrastructure and still getting you your full system when you need it to be installed. We hope you think this is a good idea and please take it up if this works for your project plan.

Pros of owning a Genius Hub

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Peter Reid – Case Study

PETER REID

CASE STUDY

SOLIHULL

Peter Reid chose the Genius Hub to control the new underfloor heating installed by JK floorheting. When looking for controls for his new kitchen underfloor heating he decided at the same time to make all of the radiators in the rest of his home smart too.

Here is our interview with Peter in this home, and some of the technical details and conversation that didn’t make it into the final cut of the video. See this link for a video on more about his installation: https://bit.ly/2XxXzu3

Why choose underfloor heating when the rest of your rooms have radiators?
This is a big new room in the house, so heating had to be taken seriously. I didn’t want radiators on the walls as that would have changed the look in the room. We thought about electric underfloor heating, but this would have been too expensive to run. Water based underfloor heating is about 1/3 of the cost to run compared to electric underfloor heating.

The builder said wet underfloor heating would raise the floor by 25mm, the tiler said that we need to have all of the floors at the same level on the ground floor, so initially we thought that wet underfloor heating could not work. We knew it was cheaper to go for the wet underfloor than an electric system and the cost would be about 2/3rd the price to install, so we really wanted a wet system.

As the cost of an electric system was going to be greater, the cost of running it greater still, we didn’t want that in such a large room. JK was the only one offering a system that doesn’t change the floor level. We wanted the floors to be the same level in the new and old part of the house.

I researched the building physics, and the new floor has excellent thermal properties and the existing floors do not. Scientific studies show that you lose 2/3 of the heat from the edges of the floor slab, and not the underneath. All bar one of the edges of the floor slab butt up to the house. The heat loss through the base is 10-15%, and therefore I was not concerned about there not being insulation under the heating loops installed by JK.

When it came to the installation this was all done between 10am to 5pm. I couldn’t fault JK professionally. They turned up when they said they would and came back to me quickly on any questions I had.

We run the underfloor temperature at 35ºC and that’s been fine. The tiler said to start the temperature low and then work up, which is what we did and there have been no problems whatsoever.

Why did you choose Genius Hub as the controls package?
This was clearly going to be the smart way to run the heating. Using an app to run part of the heating at different times is the obvious thing to do and we can even bring in the electric immersion heater for the hot water if we want to, and you can control it all from the phone.

We heard about Genius Hub from JK, we looked at the other options, and liked the tie up with JK, making the install much more straightforward. We also liked how you can use the smart sensors to learn when some of the rooms are used. Bringing them on when they are occupied – this seemed really clever.

Before Genius Hub we just had a standard heating system you could set the day of the week and that was about it, it brought the whole house on at once. I used to turn the system on and off a couple of times a day. One thermostat upstairs, bringing it all on that’s it.

Now, instead of having the whole house on we can schedule it so the bedrooms come on first and then the kitchen later, and in the evenings bedrooms come on later so we are only heating what we’re using.

Once JK was finished and the Genius Hub had arrived, we were left with an underfloor heating manifold and all we had to do was run a pipe from the manifold to the boiler and add in a zone valve in the hot water cupboard. It only took a couple of hours to rewire the box and the electrics. We fitted the Genius Hub ourselves, as we had the electricians on site doing other work. It did look a little complicated to start with given the wiring diagram and also looking at the wiring diagram for our boiler, but we worked through it and it took 2-3 hours. It ended up being pretty easy to incorporate a new zone valve for the underfloor heating and getting it all talking to the boiler.

After the wiring was done the rest of the GH was very straight forward. It was all boxed and labelled for each room, so all the Genius Hub kit could go straight into the rooms – everything was very clear and all preprogrammed and prelabeled. WIth the app that was already there too, all of the rooms that we’d purchased radiators for were already set up on the app for us. All we had to do was screw the radiator valves onto the radiators, all the instructions were straightforward and it only took a minute for each valve.

Then we started looking at the app and that is really intuitive. Once you have set up the heating schedule for a room how you like it, you can easily copy the setup from one room to another. We decided to go for all of the products and we have valves on all radiators, it controls the underfloor heating and also the hot water, and even if the boiler fails we can use the Genius Hub to control the electric immersion element in the hot water tank as a backup.

It was easy to set up and we’re running it on the automatic timer schedule for some rooms, and in the main rooms with the sensors we are making the rooms smarter by using the automatic occupancy sense mode. The great thing is that you have the ability to refine and also finely adjust when you are using the rooms from a touch of a button in the app.

The Genius Hub is very simple to use on the phone or the iPad and using the app we can run the system remotely and override the hot water when we are on our way home from holiday, or override for an hour if it needs a boost when we have guests over. It is easy and simple to program, the kids understand it better than us most likely.

Logic would say that we’re making savings as we are only heating the parts of the house that we’re using and the bedrooms tend to be a lot more comfortable now. Before some rooms were cooking and some were freezing. With the electronic valves the rooms tend to stay at a more uniform temperature unless of course you turn that room off, and then it’s nice walking into a cooler room when you’ve turned it off knowing how much energy it’s saving you. It’s a very clever way to control your home, and with the room sensors we know it is responding to us using the rooms at different times of the day.

Conclusion

We’ve found that the underfloor heating is more comfortable and the warmth is coming through really well. Now with the underfloor heating, my wife has said it was the best thing that we did to this house. If we leave doors open then the individual rooms warm up and you don’t have to worry about heat going into other rooms as much as the rooms with radiators.

The Genius Hub gives us one app to run all components of the heating in your home. Wet radiators, wet or electric underfloor heating, hot water, even your backup inmersion hot water. You can override things and change things all very quickly and easily from the app. Some of the other systems are cheaper, but they are not as clever. It’s all worked fantastically well and we’re really pleased with it all.

Request your free Genius Hub survey here!

Take a look at other case studies and how our customers are saving 30% off their heating bills.

Visit JK Floorheating

JK floorheating provides innovative underfloor heating solutions with a revolutionary installation method.
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Southend on Sea

© Love Southend / Avenue Baptist Church

Avenue Baptist Church

CASE STUDY

SOUTHEND-ON-SEA

Avenue Baptist Church in Southend-on-Sea is a busy church providing vital services to the local community, from playgroups for young families, to football clubs for the youth, to meals for the vulnerable and elderly, Avenue Baptist Church caters for all in the local community.

The church has the environment in their sights as well, and the leadership team feel passionately about reducing their carbon footprint, improving their environmental credentials and reducing energy costs, allowing them to channel the money saved into front line services.

With an antiquated and expensive to run gas heating system connected to wet radiators heating tall rooms, this meant that the cost of keeping the church warm for the various activities was mounting up. Using traditional radiators was not right for the tall rooms where all of the heat (hot air) would rise up to the top of the building leaving those using the rooms cold and the cost of heating astronomically high.

The church brought in some heating professionals and it was recommended to them that the solution was to swap to Far Infrared panels. These heating panels being Infrared mean that they heat the people and the objects in the room and not the air. Because they don’t heat the air this saves a lot of energy as in tall rooms the hot air simply rises up into the high ceilings and is no use to anyone up there!

The environmental credentials of these Far Infrared heating panels comes from the upwards of 50% reduction in energy required to heat the building to the same comfort levels, and purchasing the electricity from a green and renewable electricity tariff. Also, they now have little in the way of maintenance costs for the church for at least the next 15 years. Some similar sites also offset some of the electricity used for the heating by installing solar PV, and feeding it back into the grid in the summer months making the site as a whole carbon neutral.

The church came to Genius Hub to provide the control of these new electric heating panels. Genius Hub not only offer zoned control of each room from an app, but also occupancy detection, so any zone can easily be set up so it only comes on when people are using the room. This is done with a little occupancy sensor in the room and this automatically turns the heating off when the room is left, giving peace of mind to the Deacons (management) of the church that energy will not be wasted heating empty rooms and saving the church a lot of money.

After the installation of the panels and the Genius Hub we interviewed Dr. Terence Lewis (project manager), about why he went down the Far Infrared route and why he chose smart controls. This is what he had to say:

Why smart heating controls?
Having used smart heating controls previously it was clearly the only way forward. I believe it is the future, offering maximum savings for minimum cost.

Why did you choose Genius Hub?
We chose Genius Hub because they came highly recommended by the specifiers of the Far Infrared panels. I was not concerned about this “new” technology because I did a lot of research before I started. There is a lot of information and proof now that this sort of technology is both reliable and future proof.

How did you design the system?
Designing the new heating system was easy, I designed it with the help of the Infrared heating provider, who did a thorough design of the lighting and also the heating. First impressions of Genius Hub impressed me, especially with its ease of use and flexibility. It can control the church’s new electric heating and we will be able to expand it to control the underfloor and radiators in the rest of the church if budgets allow.

How much can Genius Hub save on your bill?
We’re aiming for an excess of 45% savings on the energy bills because we are combining the Far Infrared technology with the better control and LED lighting. We know that Genius Hub alone can save upwards of 30% so that, with swapping the old wet radiators to Far Infrared heaters the savings will all stack up quickly.

What do you like about Infrared heating?
An important consideration is we are very motivated to look after God’s planet, reducing the toxic emissions from the old gas boilers and moving to green electricity is all part of looking after the planet, as well as the cost savings being a benefit.

Was there anything you were concerned about?
No. Because I did a lot of research before I started.

How was the installation?
We were pleased that the installation was done by local contractors (which is the recommendation of Genius Hub) and though they had not installed the Genius Hub before, the engineer from Genius Hub visited the site during the installation and checked that it was all being installed in line with their strict guidelines.

Would you recommend Genius Hub?
Yes – definitely.

Have you benefited in any other way?
Yes we now have a more comfortable environment for the church congregation and the wider communities who use our facility.

Conclusion
Really, I’m already looking forward to next winter when we can give the system a really good trial and demonstrate the predicted savings and reduced carbon footprint!’

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Real Property UK

REAL PROPERTY UK

CASE STUDY

DARLINGTON

Real Property UK own and manage more than 30 HMOs (Houses of Multiple Occupancy) in the thriving town of Darlington, county Durham. Owner of the business Paul Million was very concerned about the amount of heat and therefore money that was being wasted in the Winter from his properties, often left all day with the heating on, the windows open and no one at home.

Paul needed something to keep his tenants happy and his bills down so he installed 28 Genius Hubs into all of the properties that could benefit from zoned heating control, taking advantage of the Genius Hub Smart heating system and occupancy detection to turn down the heating in rooms when they are not being used.

Rolling the system out was only done after a careful and thorough test of the system was completed. Paul installed the first Genius Hub one whole year before, and he installed it into the property occupied by Paul Stevens, head of maintenance. If there were going to be any problems with the system then Paul Stevens would be the one to decide whether or not this was a good product to roll out across the estate.

One year on and all of the properties now have Genius Hubs and management of the systems has been passed onto the owner’s right hand lady; Carla. Here is Carla’s account of the day to day management of the system.

How did you hear about Genius Hub?
Through an installer we had, he was really helpful and very knowledgeable about the system.We also used him to install the system into the rest of the properties as part of the main roll out of the system. One of the engineers from Genius Hub’s head office in Birmingham came to visit three to four of the properties with us to check that we were specifying the right kit and then it was down to us to fit it with their help on the phone if we needed it.

Why smart heating controls?
Saving money is important, and keeping the tenants happy of course. It is a competitive market and we want to provide value for money for our tenants. We also know that managing the household bills is difficult for them, especially when they share the house with others who may only be there for a number of months. So we take care of the bills for them, but we also need to make sure that just because the household bills are now part of the rent that energy is not carelessly wasted, which can certainly happen. We needed a smart zoned heating system that was easy for the tenants to use, so they can boost the heating in their individual rooms when they want it, but would also turn down the heat when they are not there and turn it off if they open a window. Genius Hub ticked all of those boxes.

Why did you choose Genius Hub?
It began with a recommendation by the heating engineer we use. But we weren’t going to only take his word for it. In all the research we did, Genius Hub kept on coming back on top, looking at the reviews and other landlords and plumbers that we spoke with, we could see that it was the Genius Hub that was specifically geared to HMOs. The other systems we found were not geared to HMOs and were just basic domestic systems for peoples’ homes and these would easily be tampered with by the tenants.

What were the main considerations before the purchase?
We knew Genius Hub worked in HMOs but what concerned us was that there weren’t enough case histories of other systems. That’s why we decided to trial it for a year ourselves before rolling it out across all of our properties. We were also not sure how much equipment to get, and then how much work was required for the installation. We were pleased to meet one of the Genius Hub engineers at one of the properties at this stage, as all of those questions were answered when we visited some of the properties with our heating engineer and the engineer from Genius Hub.

Was there anything you were concerned about?
Sometimes you were Heat Genius sometimes Genius Hub. We didn’t realise this was because you now control other things as well as heating so you dropped the ‘Heat’ part of your name. When we realised that, it all made more sense as we then found a lot more case studies and examples of people who had used this technology in their properties.

What were your first impressions of the Genius Hub?
We were very impressed. The first person I spoke to gave me a really good feeling; it was clearly a family company with big business mentality. This translated all the way through from the engineer who came to the properties to the technical customer support we get now 12 months after the rollout.

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How did you design and buy the system?
We emailed some room lists over to the office (in Birmingham) and it was designed by Genius Hub. It was really easy. We then got back all of the designs and recommendations for the number of smart thermostats, and smart valves they suggested to go into each property, and once that was checked by our own maintenance man Paul we placed the order. 

How was the installation?
Easy as pie! The tenants were really impressed, it was so quick and unobtrusive, in most cases the tenants didn’t even know that we’d been in, our heating engineer was in and out so fast. This was in part thanks to how Genius Hub preconfigured all of the equipment in their warehouse before it was shipped to the property; so there was no messing around on site. The valves and room sensors were all clearly labeled on the boxes as to which rooms they went into and it was all pre-paired with the Genius Hub part that goes next to the internet router in the property. So all that we had to do is screw on the valves, stick on the sensors and wire in the bit for the boiler, it takes literally minutes!

What do you like about the Genius Hub?
I love the fact that it has an app, so I don’t have to go on my laptop, or even visit the property in some cases. I love how I can set it up and forget about it. After it was first installed there were a few comments from the tenants, as one would expect, but after a few weeks they had all forgotten about it. With the new tenants it is easier as there isn’t a change. Generally everyone likes how it works.

What has been your Genius Hub experience overall?
Pleasant, easy, everyone I spoke with was really nice, knowledgeable and helpful about the system. When I phoned the tech team and I spoke to a lovely lady, she was so helpful! It’s great to have local customer support in the UK.

Have you benefited in any other way?
Yes, we finally can tell when the tenants are using electric heaters and we can do something about it. Portable electric heaters are dangerous, expensive to run and are banned, now we can see on the app when they are being used, due to the sudden spike in temperature.

How do you use the system?
I use it daily on the app and occasionally on my laptop. It’s so handy that I can see if there are any problems in any of the properties at a touch of a button.

How have you found using the app?
Really easy for the basics. There are loads of other settings in there which are also really helpful, I found these when the engineer showed me how to access and use them as well as when I phoned the technical customer support. It’s easy to use given that I’m not that technical really.

Would you recommend the Genius Hub?
100% yes, it’s brilliant and saves me so much time.

Conclusion
I don’t know how Paul coped with it before, how he managed more than 30 properties without Genius Hub. I guess that he just had to deal with the fact that he was watching his money disappear out of the open windows in the Winter, with the heat blasting on and him paying for the gas bill. This is not a problem anymore though and the tenants couldn’t be happier. I’d highly recommend this system to others in our position.

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The Belfry Hotel

belfry

THE BELFRY HOTEL & RESORT

CASE STUDY

SUTTON COLDFIELD

Surrounded by over 500 acres of rolling countryside, the world renowned Belfry Hotel & Resort offers luxurious meeting and events rooms, guest bedrooms and suites, restaurant bars, a nightclub, a luxury Spa and Health Club and of course amazing golf. Jacklin House was chosen for a pilot of the Genius Hub because it has consistently high occupancy levels and as such would be a rigorous test for the Genius Hub system and as a result would potentially show the lowest savings.

The world renowned Belfry Hotel & Resort were looking for a low cost and effective energy saving measure that could be easily retrofitted to the buildings across the resort, with little or no disruption to the occupants of the building, and would not only reduce the cost of heating but also improve the heating levels for guests.

As part of this installation of the Genius Hub a full Monitoring and Verification report was carried out to analyse the heat data provided by The Belfry Hotel for ‘before’ and ‘after’ the installation. This was to determine the energy saved as a result of installing the Genius Hub system used to control the temperature of the bedrooms in Jacklin House. This building is of modern construction with wet radiators in each room and frequently runs at high occupancy often above 95%.

The Monitoring and Verification report found an average saving of 64% when comparing the original heating schedule with an occupancy based schedule over the trial period of 10 weeks. The trial consisted of alternating the heating schedule between ‘Timer Mode’ – where rooms are heated regardless of occupancy – and ‘Sense Mode’ – where only occupied rooms are heated. The mode of the heating was alternated for the first 4 weeks, spending 2 weeks in Timer Mode and 2 weeks in Sense Mode, and was then left in Sense Mode for the next 6 weeks.

This test was carried out between 27th November 2019 – 5th February 2020. During the period of the trial it was reported that the number of complaints regarding the heating in Jacklin House reduced compared to before the Genius Hub was installed.

The guest rooms are of modern cavity wall construction with double glazing and the rooms had manual Thermostatic Radiator Valves (TRVs) before they were changed for wireless Genius Radiator Valves. No plumbing was required as part of the installation so each room took only 30 minutes (approx.) to change to ‘smart’ control. The monitoring of the heat being supplied to the building during the trial was by a fiscal quality heat meter.

We interviewed the head of maintenance at the hotel and this is what he had to say about Genius Hub.

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What were the main considerations before purchasing?
As an award winning 4* hotel, guest satisfaction was of key importance and the energy savings really only come as a bonus. We have demanding guests who expect everything to be perfect with their stay with us, and we cannot have a situation where there are any problems with the temperatures in the guest rooms.

Was there anything you were concerned about?
Yes, we have full BEMS (Building Energy Management Systems) controlling all of our 13 plant rooms, but we lacked experience with this sort of system. It’s important that we can diagnose an issue with the hotel’s systems as quickly as possible so reception can let the guest know something is being done about it. With the BEMS system we can do that for the boiler plant, and we were hoping that Genius Hub will allow us to do that for the rooms. We realise now that it gives us a lot more information about the rooms than we were expecting.

What were your first impressions of Genius Hub?
The whole company was very professional and they came across well. The engineer explained well what we were getting and how it would be used by the guests and the maintenance team here at the hotel. We chose to block off the individual floors for the engineers from Genius Hub which was appreciated by them, but we realised now that this was not really necessary, the installation went really smoothly and was less disruptive than expected, in fact it was completely trouble free with no disruption to the day to day running of the hotel at all. We also expected more snagging and more of the valve bodies to cause problems as we chose to keep all of the old radiators and valves, but again this was something that caused less issues than we were expecting and didn’t end up adding extra cost to the system.

How much can Genius Hub cut your heating bill?
In the proposal we received from the salesman they predicted the standard 30% savings, however as we plan to potentially roll this out across the site we wanted to know for sure what it would be. We paid for a heat meter to be installed which gave us 30 minute heat energy usage for this block and we installed this onto the pipework in the plant room. We then ran tests over 10 weeks to compare what the energy use was like in a ‘before’ and ‘after’ individual room control situation. We were extremely pleased to calculate that the Genius Hub has saved us 64% off our heating costs meaning that the system has about a 2 year payback on the cost of installation.

IMG_4887

What do you like about the Genius Hub system?
The remote control and monitoring is key to us, we now have the ability to look at the heating history on the charts for each individual room. Now when a customer says that there was a problem with the temperature in their room, we have evidence of any given day what was actually happening in a room.

This significantly reduces confrontation for reception and the number of refunds we have to give out for rooms. We can control and schedule each room which means we don’t have to rely on the housekeepers resetting the TRVs (Radiator Valves) back to 3 all of the time, when they’d often forget, and now they can work in the rooms at a cooler temperature so they are pleased with that too.

What are your staff’s impressions of the Genius Hub?
Reception is the first point of contact for any guest, and the feedback from reception about the Genius Hub has been excellent. They have said to us that once they have explained to the guest that they have adjusted the heating in their room whilst they were on the phone, the instant resolution for the guests is priceless for guest satisfaction.

The only thing that caught them out initially was reception needed to learn to also tell the guest that they are doing it remotely and no one was actually going to visit the room to adjust the heating!

What’s been your experience with Genius Hub overall?
Simple. You get what you are sold and it exceeded our expectations!

How do you use the system?
I do use the app on the phone as I’m not always in the office, we also have it on the designated BEMS computer in the office. I can log on easily when I’m home if there is a problem saving me to have to come to site.

We have a WhatsApp group where I can help remotely if there is a problem that’s not being resolved quickly and it just gives me another bit of visibility of what’s going on in the hotel when I’m not there. When comparing it to using the BEMS it is easy. We like the built in troubleshooter in the app and we’ve managed to fix most issues without having to phone Genius Hub for help. We’ve certainly not had to call anyone out to site in the first 5 months since the installation.

Conclusion
We are now looking to role it out across other parts of the site, the gas consumption has been dramatically reduced and guest complaints have gone down for this part of the site too, so it has given us all that we wanted and a lot more besides, we’d definitely  recommend Genius Hub to others.

Book a room with the Belfry here!

With a variety of rooms and suites to choose from, the Belfry is the perfect destination for any occasion. They’re ideal for weekend breaks, business stays, and spa and golf weekends in the heart of Britain.
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John Street Hostel

JOHN STREET HOSTEL

CASE STUDY

CARLISLE, CUMBRIA

John Street Hostel is run by Carlisle City Council and provides emergency accommodation for up to 20 homeless men in individual bedrooms. In 2015, the hostel was severely flood-damaged by Storm Desmond, requiring the complete renovation of the ground floor, and the hostel finally re-opened in the spring of 2018.

The Manager, Peter Rhodes, explained that prior to the renovation the hostel did have a Building Energy Management System (BEMS) but this didn’t provide room-by-room control of the heating. As a result, especially in the colder months, some rooms would be overheated whilst others were left too cold. The necessary refurbishment following the storm provided an opportunity to install a completely new system that would offer much better control – and the Genius Hub was chosen.

What were your first impressions of the Genius Hub?
Peter Rhodes: “The user-interface seemed quite daunting at first, just because of the level of control we now had. Before we only had a time clock for the boiler and now we had one for every room, and I felt quite apprehensive about this, but as I got used to it I realised that, once set, we could just leave it alone to look after itself. This was excellent, as we didn’t want a system that we had to keep adjusting all the time,”

How was the installation?
Peter Rhodes: “The installation was completely non-intrusive and caused no disruption at all. Much of the equipment was installed in the loft space so there was little reason to go into any of the guest’s rooms.”

What have you liked about the Genius Hub system?
Peter Rhodes: “The flexibility and ease of use of the system is important, but a major plus has got to be the cost savings as it all comes out of our budget to run the hostel.”

Have you benefited in any other way?
Peter Rhodes: “Having each of the rooms individually controllable has been very much appreciated by our residents. We can check on the temperatures in the individual rooms and it is excellent that the system manages itself and we only need to tweak it from time to time.”

Monitoring and Verification Report

ABSTRACT:
The purpose of this report is to analyse the gas data provided by the Carlisle City Council for before and after the installation of the Genius Hub system to determine the energy saved as a result (to within the greatest degree of accuracy as possible). This report found an average saving of 50% since the installation of the Genius Hub system in October 2018, at the time of writing. Note that the predicted energy savings on this site given the level of existing control (BEMS & modern TRVs on all radiators) was 25%. The 50% saving on the energy bills achieved has given the whole project a 2.1 year payback.

PROJECT INCENTIVES:
John St. Homeless Hostel is frequently in high demand and has a high turnover of residents. The building has 20 ensuite bedrooms, as well as a dining hall, communal area and staff offices. Carlisle City Council (CCC) recognised the Genius Hub system as a low cost & effective energy saving measure that could be easily retrofitted with little or no disruption to the occupants of the building. The aim of this pilot project was to help the council cut energy costs while maintaining comfort levels.

PERIOD OF DATA:
The relevant dates for this installation are:

  • 12/09/18 – Initial Installation
  • 24/10/18 – Tweaking Visit (Genius system optimized by an on-site engineer based on feedback from staff)
  • 9/04/18 – Analysis of energy data from site (the winter’s heating usage)

Gas data for Oct 2017 – Aug 2018 has been compared with the data for Sept 2018 – March 2018. The kWh/Degree Day​ ºC has been used as a way of comparing concurrent weeks in a calendar year while taking into account fluctuations in external temperature. Like ‘miles per gallon’, but where the type of road and driving conditions have been standardised.

BEFORE INSTALLATION:
When the external temperature drops the building is under heated and when it is warmer
outside the building overheats. 

The R2 value is a measure of how tightly the data points fit the trendline. This can also be thought of as a measure of the proportionality between two variables. An R2 value of >0.95 is deemed an exceptionally accurate data set. Graph showing the energy consumption prior to installation of the Genius Hub system; 01/10/2017 – 12/09/17.

  • The ‘Average Weekly Consumption / External Degree Days’ for 01/10/17 – 18/03/18 = 14.19 kWh/ºC.
  • The ‘Average Weekly Consumption / External Degree Days’ for 01/10/17 – 09/09/18 = 18.54 kWh/ºC.

AFTER INSTALLATION:

  • Period 1 after installation (01/09/2018 – 31/10/2018)
    The ‘Average Weekly Consumption / External Degree Days’ = 0.78 kWh/ºC
    Building used 6% of the energy than the average for the first 2 months post- installation, i.e. a 94% saving.
  • Period 2 after installation (31/10/2018 – 06/12/2018)
    The ‘Average Weekly Consumption / External Degree Days’ = 6.27 kWh/ºC
    Building used 34% of the energy than the average for the following 2 months, i.e. a 66% saving.
  • Period 3 after installation (06/12/2018 – 28/12/2018)
    The ‘Average Weekly Consumption / External Degree Days’ = 21.50 kWh/ºC
    Building used 152% of the energy than the average for the following 3 weeks, i.e. an increase of 52%.
  • Period 4 after installation (28/12/2018 – 13/02/2019)
    The ‘Average Weekly Consumption / External Degree Days’ = 3.89 kWh/ºC
    Building used 27% of the energy than the average for the following 2 months. i.e. a 73% saving.
  • Period 5 after installation (13/02/2019 – 18/03/2019)
    The ‘Average Weekly Consumption / External Degree Days’ = 13.15 kWh/ºC
    Building used 93% of the energy than the average for the following month, i.e. a 7% saving.

From the data provided, this report finds an average saving of 50% for the time period being monitored. It is likely that this figure will not be entirely accurate as the data provided is not of especially high resolution – however lengths have been taken in the calculations above to mitigate any discrepancies and take a worst case approach.

This report was put together by an industry specialist, using the widely accepted monitoring and verification processes and the guidelines set out by the International Performance Measurement and Verification Protocol (IPMVP). It was then independently verified by a 3rd party to confirm it’s accuracy and impartiality.

Book your free Genius Hub survey here!

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Tomorrow’s FM November 2019 – Degrees of Difference​

Bedford

Tomorrow's FM November 2019 - Degrees of Difference

Bedford College had issues with the cost and control of its heating and cooling systems – even after a major refurbishment of one of its buildings.
Their mechanical and electrical design consultant Panda CES approached Genius Hub to consider these concerns and offer some intelligent solutions.

THE SITUATION
Bedford College is the largest Further Education College in the South East Midlands, with multiple campuses catering for students and apprentices from age 16 onwards. In 2012, it retrofitted its Brundtland Building (named after a leading Norwegian environmentalist) as a showcase for applying alternative energy technologies and energy efficiency techniques in existing buildings. Despite new gas boilers and a building energy management system (BEMS), they still had some issues around heating
and cooling, along with high energy costs.

The building contains workshops, teaching rooms and administration offices and suffered from many of the problems found in similar buildings of this nature: Large workshops are used for bricklaying, carpentry and electrical installation training were particularly difficult to heat, and draughty windows caused further heat loss. Fan blowers were used, with the heat coming from the new gas boilers. These were noisy and inefficient and didn’t direct the heat to where it was needed as the warm air would quickly rise to the ceiling.

The classrooms had problems with over-heating on warm days and under-heating on cold days. Some of the classrooms and offices had split-system air-conditioning units. These were often running at the same time as the radiators and wasting a lot of energy. 

Furthermore, as there was no timing control, the air conditioning units were also being left on overnight. If staff stayed late or classes were run in the evenings or weekends, the only option was to have the whole building on. 

THE RIGHT KNOWHOW
Intelligent, occupancy-based room sensors plus modern double panel radiators with smart TRVs (thermostatic radiator valves) have been added to each room. This allows pre-heating of the rooms before they are occupied and then keeps them at a pre-set temperature while being used. 

As soon as a room becomes unoccupied, they automatically revert to a set-back temperature, saving energy and reducing costs. And if staff stay late or an event is running in the evenings or at weekends, only those rooms needed will be heated – not the entire building.

ll of the fan blowers for the workshops have been replaced with wet overhead radiant panels which radiate their heat downwards to the occupants in the room. These are also controlled on occupancy of the room. Existing air-conditioning units are now centrally controlled, so they cannot run at the same time as the heating or if there is no-one in the room.

THE ADVANTAGES
The installation of intelligent controls for the heating and cooling systems is expected to result in considerable cost-savings, as well as an enhanced learning and work environment within this showcase building. In this installation Bedford College chose Genius Hub as the controls supplier as all of the Genius Hub equipment is wireless, so with minimal disruption (as it is generally retrofitted to existing systems), installation normally takes just a few days and without impacting the normal operation of a building.

College staff and the maintenance team now take a hands-off approach to adjusting temperatures in the rooms, and any heating issues which arise can usually be dealt with through the Genius Hub app, which runs on a smartphone or computer web browser. The Genius Hub records all room occupancy and temperature data, giving admin staff valuable information on room usage levels. Exercising the pump and all the radiator valves regularly during the summer, to prevent seizing and sludge build-up, is now trivial and completed automatically. The Genius Hub system typically has a two to five-year payback period.

Book your free Genius Hub survey here!

Take a look at other case studies and how our customers are saving 30% off their heating bills.
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Min-Y-Gaer

MIN-Y-GAER

CASE STUDY

CRICCIETH, WEST WALES

Min-Y-Gaer is a Victorian house overlooking Tremadog Bay in Criccieth, West Wales. It provides accommodation for 14 members of The Pines Care Home staff in 10 individual rooms plus a four-room flat. The house has facilities for communal cooking, some areas for relaxation and there are some offices used by the administrative staff of the care home.

Genius Hub was installed in the property as part of a renovation project in Summer 2017. Owner Andy Paynter had previously had problems with the management of the heating. There had been a standard 7-day programmer and thermostatic radiator valves on most of the radiators but this was not sufficient to provide effective control of the heating.

Shift patterns of the staff meant that some rooms were occupied during the day and some at night. Staff would leave the radiators on and then open windows, which was clearly an inefficient and wasteful use of energy.

Concerns of smart heating controls?
Andy was initially concerned about the number of rooms within the building and was not sure that heating controls would work.

Genius Hub conducted a free site survey and explained how their Genius Radiator Valves are specifically designed to wirelessly receive messages to open or close from the Genius Hub “Brain-Box”, thereby providing individual room-by-room control.

How easy was the installation?
Installation of the Genius Hub is quick and easy but, in this case, Andy chose to use his own electrician to install the system and unfortunately a mistake was made with the boiler wiring. 

Andy told us he quickly got through to the Genius Hub support desk who were “very helpful” and they gave clear and concise advice on how to resolve the issue. Andy said, “It was really good to know that they were there for us.”

Is Genius Hub making savings?
Initially, they used the system with the timings set to be the same as the time-clock they had before. Therefore, the heating was still on most of the time and minimal savings were made. However, as they got used to the system, they started using the Footprint mode. With the Genius Hub Room Sensors, the system learns the usage patterns of a room, automatically heating it, and then turning down the radiator when the room is empty. Genius Hub ensures that the rooms are warm when occupied but never wasting energy. As Andy said, “This is the point where significant savings were made.” Also, the window detection feature means that the system will turn off a radiator if a window is left open.

Now they are used to all the features, they find using the system easy and straightforward. Andy told us, “We can see the savings, as we can see that the tenants only use their rooms for two hours and then leave again. You can feel when you go into a room that’s not being used, the temperature is a little cooler at 18º, not 24º like it used to be! We can actually feel the savings when we go into the room. It’s great!”

What do you like about the system?
The Genius Hub system is automated. So, once it is set up, it is ready to go and users do not have to think about it. The whole system is controllable via a simple app, so there is no need to visit the property. If there are any issues or problems, this can all be viewed from the app. If a tenant would like the temperature a little higher, this is done remotely as well. Andy said that he likes the system because it “just works” and that neither he nor his staff need to worry about it. Maintenance man Liviu, who now looks after the system using a smartphone, loves it.

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Church of God

IMG_6016

CHURCH OF GOD

CASE STUDY

BRISTOL

The Church of God of Prophecy in Bristol previously had a gas heating system that was unreliable and inadequate to heat their building. It would have cost around £60,000 to replace it and that was considered prohibitively expensive. Because of the high ceilings in the main chapel, most of the heat simply went up to the roof. So, they were looking for a different type of heating and decided that infrared (IR) panel heating would be more effective, as this would warm the people and the fabric of the building, and not the air. 

Because of the intermittent use of the various rooms – main hall, activity room, Sunday school, creche and food bank – they decided that a zone heating control system would be much more appropriate for their needs. This would also give them the benefit of being able to manage the heating away from the church.  So if the schedule changed, no-one would have to go back to the church to reprogram the heating.

Pastor Raymond Viera told us about their experience:

How did you hear about Genius Hub?
“Through one of our members, Gary. We knew he was a plumber and we asked him to come up with something better and he recommended a combined system of infrared heating and the Genius Hub.”

Why smart heating controls?
“You can control it remotely, and you can set zones. This was crucial to our long-term objective of saving money and improving our green credentials.”

Why did you choose Genius Hub?
“We left the research to Gary to find the right system for us.  Cost savings and the green issues are the most important factors for us.”

Main consideration before purchasing?
“We found that it would have cost us £58k to replace the gas boiler and install new radiators.  Whereas it cost £15k to remove the existing system and £38k for the IR system, which brings reduced running costs along with it.

The money that we save on the gas we will use to pay off the system.”

Was there anything you were concerned about?
“It was a very hard decision to move away from a wet system. At the time of the installation, I was sceptical about the IR heating and whether it would work or not, to keep people warm enough. But the heating is so comfortable now, it is like the Caribbean on a warm and breezy day; nice and warm, not oppressive like we used to have with the gas boiler and radiators.”

How did you design the system?
“The design was all done by the installer.  Aesthetically, I am concerned about the larger IR panels, it would have been better if they were white.”

What were your first impressions of Genius Hub?
“As we went through the training, we became aware of the flexibility and technical expertise that went into the design of the system. “

How was the installation?
“The installer was very courteous. Typical workman he was not!”

What do you like about the system?
“What we’ve seen today surpasses what we thought we’d be getting. Now we can have the heating on in the office and not involve the whole building. Before, I had to turn on the whole church! The remote control is a major feature for us. Prior to the installation, we would have had to turn on the heating 5 hours before we needed to use the room. Now it calculates for us how much in advance we need to turn the heating on before the congregation arrives.”

Have you benefited in any other way?
Yes, the benefits we were looking for – cost savings, reduction in carbon footprint and the ease of use for members who are using it. Zone heating control is key and this was the key feature for the users. 

People using the building find it easy to understand that the wall thermostat boosts the heating for 5 hours and then it just goes back to where it was before, and so it cannot be left accidentally on high.”

How have you found using the app?
“I am pretty pleased with the app. I am impressed how the team took to it straightaway. You can see that they are really au fait with it. It was easy setting it up and changing the temperatures. 

We have linked some of the zones together, this was easy on the app and makes the scheduling easier.  

It is just so easy-to-use, we only had to call up Tech Support once, and they were really helpful and quickly sorted out the problem we had.”