Support Packages

For commercial customers, and those which seek a helping hand with maintaining their system.

Text Support Ticket
£9.99

A member of the technical team will reply to your support ticket with the solution so you don’t have to look for it; and help to diagnose your system if it is not working the way you expect.

Support One-2-One

One 2 One Support
£69.99

Schedule a One 2 One at a convenient date & time, and your Genius Hub engineer will remotely guide you through what you want help with, in a personalised course just for you.

Phone Ticket

Phone Support Ticket
£19.99

Receive support for a single query through our ticketing portal, and receive efficient issue resolution via a phone call. Book a convenient time below when you are at the property and ready to receive our phone call.